RETURN & REFUND POLICY

Last Updated: August 28, 2026

At ZYRAS LUXURY, we take pride in delivering high-quality fragrance products. Due to the nature of perfumes and personal care products, we maintain a strict policy regarding returns and refunds.

NO RETURN POLICY

Due to hygiene, safety, and quality-control reasons, perfume and fragrance products purchased from ZYRAS LUXURY are not eligible for return once delivered.

We request customers to carefully review the product description, fragrance details, quantity, and other information before placing an order.

DAMAGED OR WRONG PRODUCT

If you receive a product that is:

• Damaged during delivery
• Defective
• Incorrect or different from the product ordered

Please contact us within 48 hours of delivery with clear photos or an unboxing video of the product and packaging.

After verification, we may offer a replacement or refund, depending on the nature of the issue and product availability.

UNBOXING VIDEO REQUIREMENT

For any claim related to damaged, defective, missing, or incorrect products, customers are requested to provide a clear unboxing video recorded from the moment the package is opened.

Claims without sufficient proof may not be eligible for replacement or refund.

NON-REFUNDABLE ITEMS

The following situations are not eligible for return, replacement, or refund:

• Product delivered correctly and in good condition
• Change of mind after placing the order
• Fragrance preference or dislike of the scent
• Incorrect address provided by the customer
• Products that have been opened, used, or damaged after delivery
• Claims made after the specified claim period

CANCELLATION POLICY

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation may not be possible.

REFUND PROCESS

If a refund is approved after verification, the refund will be processed through the original payment method or another suitable method, as applicable.

Please allow a reasonable processing time for the refund to reflect in your account.

CONTACT US

For any questions regarding returns, replacements, or refunds, please contact us:

ZYRAS LUXURY
Website: zyrasluxury.com
Email: zyrasluxury@gmail.com

ZYRAS LUXURY — Luxury in Every Experience.